Hi Gemma S,
We read your review about your recent visit to the Empire State Building Observatory and we're sorry to hear about the confusion.
While we aim to do our best at all times, we recognize that sometimes we fail, and from our failures we learn. We are very sorry to hear that your experience was a disappointment, and we very much would like to improve. Would you please be kind enough to reach out to us at
[email protected] with any other specifics from your experience. It will help us and future visitors.
We look forward to our brand new Observatory project completion in October 2019. If you are kind enough to share your experience with us, we will happily send you a discount coupon for your next visit. We will also happily send you a unique, high definition image of the Empire State Building.
Once again, we are sorry, and many thanks in advance for your help!
- Empire State Building