I thought I covered all of my bases when purchasing this Go City Pass for my partner and me to celebrate our anniversary and his birthday. Before purchasing, I called and spoke to a representative that assured me that, despite some reviews that said people were not able to use it in its entirety (not because of user error), I would be able to get at least a partial refund if I had ANY issues. This woman ASSURED me, so I purchased it (the seven attractions option). We were there for a whole week and wanted to go to a ton of the museums and the zoo. At the zoo, we were initially turned away because of issues with the QR code on the app. It took about an hour to get in after pushing to speak with management. We then tried the other days to visit a ton of different museums (within the hours that are stated in the file provided), and we were turned away at each one without employees even bothering to scan the QR code. We were super successful at kayaking and had a great time at that one (do La Jolla, btw), but that was the only one we had zero issues with.
I let Viator customer service know of our issues, and after a few weeks of back and forth and speaking to representatives on the phone that said they would make this right, I was not even offered a partial refund when I only was able to do two of the seven activities. All of it was rejected. I still can't believe it.
Listen to these reviews that say they couldn't use their passes. I am no idiot - I covered my bases before purchasing and even called museums before arriving in San Diego, only to be turned away saying they did not accept Go City anymore. 10 out of 10 do NOT recommend.
If you decide to purchase, take down names, reference numbers, dates and times of your visits, and names of everyone too. Even with a good chunk of that information, they still wouldn't offer a partial refund. I paid for seven attractions and only was able to go to two (ONE without issue)...
Відповідь від хоста
Dec 2022
Hi!
Thank you for taking the time to write a review. We're terribly sorry you had such a negative experience with us. Your feedback is extremely significant and helpful. We are constantly improving our services to offer the best customer experience. We work closely with all the Partners and will make sure your comments are passed on to Viator.
Warm regards,
Go City - JT