May I share with you our experience on that tour on Tuesday September 27 2022. We were picked up at the Strat hotel about 90 minutes late. When I called to enquire at 30 minutes late, I was given the answer "the bus was stuck in traffic, it should be there any moment". Later another passenger told us that they were told what would seem to be a more correct explanation, that the original bus driver called in sick and a replacement had to be found.
When we arrived at West Rim all we were told was that those with the helicopter ride "your day starts starts over" at the building over there (for helicopter boarding), We went there, were told it would be a 20 minute wait, but then we were told by one helicopter pilot walking on his way back that the other helicopter pilot had "broken his helicopter" so they were down one helicopter for the day. There was then a long wait to get on the helicopter to go to the bottom of the Grand Canyon, then a nice short boat ride, then another very long wait for a helicopter to take us back up to the rim.
We and another couple who had been on that helicopter didn't know what to do next, as we had had no further guidance. We didn't know where we could take our lunch tickets to eat. Then we were told there wasn't enough time for us to get on the shuttle bus to Skywalk point and back by 4pm when our bus was to leave the West Rim to return towards Las Vegas. Then staff at the West Rim on their own initiative had someone drive just us and the other couple to Hualapai Point for lunch, as that was quickest. The same person came back for us to get us to the Gray Line bus at about 3:50pm. In other words, the earlier delays meant there was no time for us (and the other couple) to get to see the scenic views from the point at the Skywalk area, also no time to get to see the scenic views from Eagle Point. This was disappointing. Nor could we have our lunch at the Skywalk restaurant.
(Note: I sent this comment directly to Gray Line Las Vegas immediately afterwards, and never received a reply.)
Відповідь від хоста
Oct 2022
Dear Gandalf321,
Thank you for being a Gray Line customer and we are sorry for the service disruptions you experienced. Las Vegas traffic has been particularly bad lately with lots of road works in the tourism corridor and this is what led to the initial delays. We are also sorry if our driver/guide was not as communicative as they should have been. We are investigating exactly what transpired and we will be contact you shortly. Thank you for your patience.
Sincerely,
Zachary