Called upon arrival, and no record of reservation. Was told that they would honor the reservation and van would be there in 20 minutes. Waited for over an hour and was another 45 minutes before leaving airport after retrieving more riders. No air in back of van. Never again.
The lady at the counter when I arrived was helpful and nice. Very welcoming! The driver was not as polite. He seemed to be in a rush. He was texting and on the phone while driving. This was a bit scary as it is illegal in California, my home state. I was glad to make it safe to my hotel.
The printout that I printed did not list that I had 5 people on it. But I had printed it twice from two different computers and printers so it was the only voucher that would print. The driver had no way to scan the voucher to show that I had paid for 5 passengers so I had to pay out of pocket right then or we would have been left on the curb. The driver was not very helpful about the situation. I wouldn't use them again. I ordered a different service on the way out and they did a great job.