It was fine but would have enjoyed a little interaction or information from the driver. Four of us and were interested in hearing about the area. Basically a taxi ride! Took a taxi back to the airport and was cheaper did not have to wait and driver very friendly!
Shocking service , 2 hours at airport don't use!!!! Will never book again
My family of 3 took this shuttle from Newark airport to a Manhattan hotel. The people at the airport counter were extremely rude and not at all helpful. We felt as though we were inconveniencing them because they had to stop visiting with each other and talking on the phone. Someone escorted us to the van but did not offer to assist with our luggage, which was okay for us but we were appalled that the employee did not offer to help a customer in a wheelchair struggling with his suitcase. We also had to wait 30 minutes before the van arrived and it was packed with not enough seat belts. The driver started out grumpy but warmed up when my husband kept conversing with him and he navigated busy NYC traffic very well. This experience was unpleasant enough that we called a different shuttle service for the return trip from the hotel to the airport. The other company was better.