The drivers were there when we needed them and the price was great!
Extremely disappointed. The driver was uncommunicative and unfriendly. And dropped us off at the wrong place! it was our first trip to New York - it said Metro above the building but when I went inside to the Reception they said we had no reservation. It transpired he had dropped us off at the Metro Apartments not the Metro Hotel which he knew was our destination. It was a really upsetting experience.
The best thing about this trip was the driver. His name was pronounced SEE-SULL. He wore glasses, African-American, lived in Brooklyn. I sincerely hope you know the outstanding employee I am talking about. He was so kind and knowledgeable and funny and caring and just overall absolutely fabulous. TEN STARS FOR HIM. He deserves recognition! He is just a great employee and I can tell he cares and I honestly miss him!! Next time I use this service I would love to have him again. I can tell all the other people in the car liked him too. He knows his stuff! Gosh he was excellent, brilliant, superb, outstanding, fantastic. I want to think of more adjectives but I can't. SEE SULL ROCKS AND IS AWESOME!