The transfer from the airport to the hotel was terrible. The driver was very unfriendly en did not know his way around the city. He drove like crazy. He speeded and almost hit other cars several times. We were glad to get to the hotel in one piece. And no, were not scared easily. Then he tried to charge us extra because he had no change. Were not going back to the airport with a shuttle bus! Untill everything we have booked with viator was great, but this was a disaster. I would rather have gone by air train and metro even if that means that i have to carry on all my luggage. This was a waste of 35 euro's.
I just wait by 15 minutes in the airport, the driver was very kind and helpful, if you don't like wait this is not for you, take a private shuttle or a taxi but the cost is too expensive, I was the last in arrive to my hotel but totally enjoy the ride.
We arrived an went to the transport desk and we waited around 30mins for a driver to come to collect us. It did take 2 hours to get to our hotel but it was on a Thursday and that is a very busy day in Manhattan with deliveries so this could of been why.