Arrived at JFK walked out into arrivals, desk for transfer was smack outside, shuttle cab there in ten minutes brill service. Trip back easy too toll free call from hotel picked up smack on time. Definately do this again .
Easy to book. Value for money.
Instructions easy to follow.
Drivers pleasant and helpful.
Would definitely use again. Highly recommended.
We were somewhat disappointed with our Viator experience. When we arrived in New York we had to wait almost an hour before the shuttle came to take us to our hotel. On leaving New York we were advised that we would be picked up at 5.30am to be at the airport by 7am for our flight which left at 10.30am. We cancelled the pickup even though we had paid $30. in advance for it. We hired a car to drive us to the airport at a flat rate of $50. We were picked up at 7.15. The extra $20. was well worth it to have almost 2 more hours of sleep. We will not us Viator again.