Pick up late and then we went to a hotel to pick up another person who wasn't there. That wasn't the drivers fault but he left us in a locked vehicle for about 30 minutes while he waited in hotel for person to arrive. One lady in the vehicle begged him tearfully to leave without the person after 20 minutes when he returned briefly to the vehicle as she was in danger of missing her flight but he wouldn't do so. When the missing person arrived the driver went extremely fast to the airport which was a bit scary and then dropped us at the wrong terminal for our flight ( we had asked him to bonfire that terminal B was right and in fact we needed terminal C. We were eventually only 20 minutes later arriving at the correct terminal than quoted by the transfer company when we made the return confirmation call to them a couple of days earlier so we got our flight ok but it was stressful and we do wonder if that other lady made her flight. Next time we will get the train from the airport to NYC which appears to be very easy.
We weren't flying till 7.30pm so when we were told that pick up would be 2.30pm we were surprised as felt this was too early. We were waiting till 2.55pm before the driver arrived. It became apparent during the journey that the driver was falling asleep at the wheel so wasnt the best experience. However, vehicle was really comfortable and clean. Very cheap. Would use again.
This went very smoothly as when the driver brought us to the hotel she told us to have the front desk call the night before for pick up. That was done and it went well. The vans are semi-clean and the driver courteous.