I had trouble rating this tour. So much good about it, but a few unfortunate incidents. The tour guides and drivers were great and we really enjoyed the tours. Office staff was OK, but I was given the wrong ticket for the Biscayne Boat Tour and had to pay an additional 20 if I wanted to take the tour. This was unfortunate, but we still enjoyed the trip. LOOK AT YOUR TICKETS before leaving the office. While the last tour bus was 35 minutes late, it did not detract from the tour.
City tour was rather brief -- bay cruise was non-eventful but saw lots of nice homes -- Everglades tour was on larger airboat and not as good as smaller ones we'd done before. Overall, this was a quick and easy way to see a lot of Miami, Miami Beach, Biscayne Bay and Everglades in one day. Otherwise, I do not recommend it.
Good value, overall very glad we took the package. Onky one problem: the pick up after the boat cruise to the Everglades was handled poorly. The arranged puck up point was not accessible because of the boat show. Thus was known in advance so should have been handled and our group had to contact the tour group to find out where they were not the other way around.. Their man on the ground, Junior, was nowhere to be seen for forty five minutes,