Picked up early from our hotel, settled down into a comfortable seat (amazing we were the only two near us who wore the seatbelt (25% of all road deaths in England involve not wearing the seat belt)). The guide (Marleen (?) and our driver Marino - forgive me if I got this wrong) was bubbly and our driver careful. We set off and the commentary was excellent - one chap in front of us didnt like the commentarty and got a bit upset when his seat was taken after the first stop even though it was made clear there was no assigned seating - perhaps should have listened a bit better. A couple of 'old rockers' said the airconditioning was cold but as a tourist, I welcomed the coolness, they had hoodies on and were well wrapped up, goodness knows where they live normally.
Our stop wasnt good, it was at Key Largo and the almost aggressive lady on the cash till had little personality, I said many pleases and thank you and didnt get a single one in reply (thats not good customer service and is not a good advert for this trip; if Orlando is 100 this shack didnt get 3 or 4. The coffee was lukewarm and tasted rancid and I am sure that my US colleagues who enjoy a good coffee would have noticed.
We were offered trips at a slight discount and it made sense to take it up, it was painless to do and saved time at the kiosk - there was absolutely no pressure to buy and a bit of a discount is always appreciated. We took the trolley bus which was excellent. We stopped at the most southern point and made our way back to Mallory Square - I had spotted a fish restaurant called the Eaton Street Diner which was a nice pre-lunch walk. It was amazing and I strongly recommend them.
We had a great day on a great trip - the only thing that prevents me from giving a good Five out of Five was that when we got to Downtown Miami the bus broke down and that is not good. That said, we jumped a taxi and got back to the hotel before 11 pm.
In all, an excellent trip for the money, strongly recommended to take up, sit back, relax and enjoy the most fantastic scenery. Paul and Margaret