Hi there, we are so sorry the weather conditions prevented your hot air balloon ride from taking place. There is nothing we hate more than cancelling flights, however, safety is always our first priority, and we will never jeopardize that. Of course, if the tour does not take place, a refund is due to you by the third party you booked with (if you booked directly with us we do not charge anything until after the flight), and we would be happy to look into this for you. If you can call/text us at (480) 502-6999 or email us at
[email protected] with your full name and booking date we will contact the third party you booked with to ensure a refund request has been initiated. Thank you for your patience, we look forward to getting this resolved for you!