Good Afternoon jllegge,
Please know while we monitor the demand, and plan for additional buses during busier times, there are events that are out of our control, we post route changes and/or cancellations on our website and app under “service” information, and we have been experiencing delays, and route changes and cancellations due to the UN General Assembly still we work strenuously to still provide our passengers an opportunity to explore the city despite city events that are out our control. We do have A/C as well as check our buses before leaving for the days service, but sometimes we experience issues during hotter days.
Our guides are trained to present a commentary that is both informative and enjoyable, explaining the history of different buildings and sights, all while adding information and facts about Manhattan. They are also expected to treat our guests with courtesy, respect and kindness. We appreciate you providing names and descriptions of the tour guides and drivers that you had on your tours, as this information helps us with coaching and retraining to
[email protected]. In regards to tipping, while it is customary in this profession to tip, it is not mandatory. It is disappointing to hear of the aggressive way you were approached, and we apologize if you were made to feel uncomfortable in any way and hope the rest of your experience is pleasant.
Kind Regards,
BBTNY