Terrible!!!!!
I was stuck in an Uber cap coming from the airport so I knew I was going to miss my cruise so I called to explain and reschedule it but I was giving the run around and I was never given an opportunity to do that.
It was out of my control to miss it and there was no consideration to my situation, especially that I was from out of town visitor and even though I arrived to the airport at 4:00 but it was rush hour both to get an Uber and to the city so it took over three hours to get to town.
I will never book a trip through trip advisor and will never try to get on this cruise if and when I come back to NYC. Thank you for asking