I booked this excursion for my husband's birthday trip. We had a great experience top to tail. The booking was very easy to do and, from the beginning, I received personalized service. They were in direct communication with us for pickup from our chosen hotel, and took all the guesswork out of chasing the northern lights. The package included a visit to the their on-site Ice Museum, which was a fun experience, as well as access to the famous hot spring. The hot spring was incredibly enjoyable. Then you are shuttled to a clearing even further from the resort to help ensure clear views of the skies, and to a heated yurt complete with hot drinks and snacks. While we didn't get the luck of a full light show on our night, it was still a stunning sky full of stars, visibility of the Milky Way, and the white bands in the sky that are usually a precursor to the big show. Great time!