If you have a car, there is no value to this tour. What you are paying for is really just transportation to/from the resort. The resort owns the hot springs and ice museum. Your tour fee does cover the entrance to both. Around $15 each.
Our tour guide didn't provide us with any knowledge or information, but was merely a driver. He was very nice. He was new.
The tour ended up being chaos. We didn't receive an itinerary and when asking our guide, we never got a clear instructions regarding timings, meeting locations, expectations etc.
Upon arriving to the resort we had to stand around for 45 minutes waiting for the ice museum tour which you take with a much larger group from different tours, and guests of the resort. The ice museum tour guide is a resort employee. The museum is fairly small and poorly maintained. The martini glass made of ice was cool!
After exiting the ice museum (only about 30 minutes) we were told we needed to have dinner in the restaurant and our whole group needed to be there. We waited for a table for 90 minutes and then food took another 90 minutes. This only left us with 30 minutes in the hot springs.
The resort was understaffed, the food was adequate. Not worth the wait. In hindsight, bring your own dinner and skip the restaurant. You do pay for your own food.
We left the resort atround midnight and went looking for lights. The guide did drop us off directly at our Airbnb, which was nice on the way home. We arrived back around 2am.
We did bond with the 9 other people in the tour with us as it was about 10 hours with them.