Wonderful experience and highly recommend! Caleb was our guide, and he did a great job explaining things as we drove to the hot springs. We saw a mother & baby moose along the way, and he backed up so we could take photos. Our ride was very enjoyable as he talked about the Alaskan way of life (plugging in cars and the difference between damp & dry homes, etc.). He was very communicative about our pick up time, and was prompt. SUV was very clean and comfortable. He also gave us a tour and the scoop on the Chena Resort.
Not sure if it was because it was during the week or because of COVID, but my mom & I were the only ones on the tour (which was very nice!). If you have flexibility, choose a weeknight as the locals go to the springs on weekends (more crowded).
The hot springs and ice museum are on the same property, and both were very enjoyable. We left as soon as we were ready to go out and look for the Northern Lights, which was before 10pm (seems most groups wait until 10:30-11pm before leaving).
We only got a sliver of the aurora, but we did see it! It was the new moon, but a little cloudy. Caleb was very patient in trying to find the sliver we did see, and he helped us adjust our iPhone camera to get the most of the lights.
We are very happy with our experience. Thank you for making my birthday evening so enjoyable!!!