Very enjoyable cruise. Pleasant crew, congenial passengers, great views, wonderful experience. I booked through NY Sightseeing Flex Pass. At the end of the cruise, they quickly solicited my review for TripAdvisor. However, at the time we boarded there was some confusion regarding the billing process. I got no responsive to my calls and texts until 24 hours after the cruise. Strange that they quickly requested my review, but could not respond to my calls/texts. After 3 days, the billing issues were finally sorted. Great outing marred by a clumsy billing process. They could easily avoid this result by sending a text that the Flex Pass credit card charge would be reversed within 3 days at the same time they sent the review request. It would also be good to answer the phone and texts timely. I feel confident that they better sailors that business managers.