The tour last exactly two hours as advertised. I felt safe the entire time as we moved through San Antonio. There were only 4 or 5 stops on the tour, but the director did tell multiple stories at each stop. This isn't a knock on the tour, as I would rather have only a few stops with real stories, as opposed to them simply making things up.
The main reason the tour could be better, is that the guide could have been much more knowledgeable about the places we visited and the stories surrounding them. He continuously looked at and read off of an ipad. It did not ruin the tour, but did make it seem less genuine. If they can somehow fix this, I would book more of their tours. As anyone who has been on ghost tours before already knows, the guide is really what makes or breaks it, and ours could have been better.