We bought tickets for the “deluxe” tour on the morning of 28th December from a rep in union square. After we paid the $120 for two of us a rep from another company came over and mentioned his buses run till later, the original rep then told us he would give us the next day free. We got on the bus, bit concerned as it was hardly in great condition, also the rep couldnt give us a receipt, we would have to get one at stop seven from his boss. Alarm bells were ringing. After half hour of sitting on a mostly empty bus we set off, in the time we were waiting three big bus company buses left. At bus stop 7 we all had to disembark into another bus. The driver/guide willy was the only good thing about this tour. We went round every stop to see where we would like to get off later, got out at union square to pop back to the hotel and went straight back to get on another bus to get off at pier 39. We waited a full hour, no rep to be seen, the big bus reps were helpful pointing us in the direction of this companies supervisor but she was useless, told us there was a bus on the way and seemed to find the situation amusing. We finally got to pier 39 and waited at the bus pick up at 3.45 for a whole hour, no bus. They told us the buses run till 6. We ended paying for an uber back to our hotel. AVOID THIS COMPANY AT ALL COSTS! I have never written a negative review in my life, i am not a karen, I am a busy person. However, when you are over 5000 miles away from home and pay a company to transport you around a completely alien city you expect to be able to rely on it and i would not like others to be ripped off and stuck like we were. If you are in union square looking at a hop on, hop off tour avoid this company at all costs, go for the Big Bus tour. This company is dishonest, unreliable and shambolic.