Terrible experience. We chose this company from their online website claiming they had four bus routes that ran every 30 minutes. It was all a lie. They have one route that runs over an hour between buses. The day we were there, they had not one but two buses breakdown (It’s possible it was the same bus breaking down twice but that would mean they sent people on a bus they knew wasn’t safe).The result of these breakdowns caused my wife, 8 month old infant, and myself to be stranded in the middle of the city.
I tried to email ownership at the direction of the on-site manager to receive some sort of refund for the bad experience we had but I haven’t heard back. I do know ownership saw the email as the same employee called me back within minutes after I sent the email saying he was scolded by the owner and needed to clarify a moot point.
There are other big bus tour companies in SF and I recommend choosing them.