Do not pay $70 dollars a person for the express 2 hour tour. It only includes ferry tickets and a brief history description at the Statue of Liberty. Apparently this option does not include a tour at Ellis island with the guide. Our tour guide Ben did not explain any of this. You would be better off buying ferry tickets for $24 dollars a piece and reviewing information for yourself. The weather was absolutely horrible, my group chose to go anyway (yes, our decision) however our guide Ben did not try to get us out of the weather at all. I literally had water dripping off my clothes because we were so soaked and it was 35 degrees outside. The whole group ended up fleeing inside the museum (apparently guides aren’t allowed in the museum per Viator customer service) so after that we didn’t see our guide again until the ferry ride from Ellis island where he was standing at the back of the boat alone. It was kind of funny though a group who was also with “First experience” started at the same time we did, finished at the same time we did and their tour guide stayed with them the whole time through the statue tour and Ellis island, he also entered the museum. Never had a problem with Viator until now.
Відповідь від хоста
Dec 2022
Thank you for providing us with your feedback! Our tours operates rain or shine. We have provided that information upon booking to warn guest to plan accordingly. It is unfortunate that the day you booked your Statue of liberty tour, it was raining. The Statue of Liberty is outside on a island and our tour guide can not flee the group straight to the museum to stay dry. This would be not fair for the guest who are prepare for the weather and well aware that Statue of Liberty is outside with limit shelter to stay dry. It sounds to me that you may have enjoyed our Statue of Liberty All Option tour which sounds like what the guest you spoke to could have been on. You book the express which is just a guided tour of the Statue of Liberty Express tour.