I had planned a surprise balloon ride to celebrate my sister's 50th birthday. Earl, our van driver, was great. When we got to the first take off location, there were other balloons preparing to take off. Some were struggling with the light breeze. It was decided that the balloon ride would be canceled since the pilot was not 100% confident in the weather conditions. While we were disappointed that we didn't get to take the ride, I appreciated that he put the safety of others first. Within an hour, I was refunded for the balloon ride. Keep in mind, if you book through Groupon, you will not be refunded; you have a year to reschedule.