It was so great!! I'll do it again if i go back to New York.
The trip was fantastic once we got onto the helicopter. Most staff were very pleasant. The lady on the main greeting desk outside was not she was disinterested and was not at all helpful. We had a pre booked time but she said that they were running behind due to the weather. When I asked what time to return she said that I could come back when I wanted maybe tomorrow but I still would have to queue for two hours. When I asked a reasonable question about a pre booked time she said it meant nothing I would still have to queue.would I book again with viator yes would I use the same helecopter company the answer wouldst be definitely not!!!!! The flight was great the organisation and customer care very very poor and reflects poorly on what could be a great company except for some poor customer services. My suggestion is for senior management to carry out secret shopper type of assessment and see what is happening to your company due to some very poor staff attitudes.
A great experience the staff and operators helpful and profesional. The pilot a great ambasador for the company , a mine of information during the flight. Very smooth and enjoyable.