Awesome experience for our entire group (4 adults and 11yr old)! Very professional business woth easy online reservations, organized parking and checking processes, and they even have modern tipping available through venmo. We were impressed with their great facilities for check-in, waiting, and they even have changing rooms when you're trip is done. Nicole was our guide and she is incredible. It was exciting class 3-4 rapids, but we always felt safe. There's a great spot to jump out and swim a bit to relax and cool off. Highly recommend SMO for anyone looking for the best rafting trip in the Pigeon Forge area.