The Warner Brothers Studio Tour has always been a 'must do' for us on every trip to Hollywood, we have been going for many, many years. However we feel this maybe the last time we go, which makes us very sad. This is an honest review of our experience. The new entrance and guest welcome area is very well laid out, much bigger and has pieces to look at whilst waiting for your tour. The Peacemaker costume was great :) As with each visit you are put into lines before entering the auditorium and those are your groups you stay with for the trolley tour, well organised as usual. After the film reel you are allocated to a trolley guide and it was from here until the end of the day things went rapidly downhill. The guide was not interested in suggestions of movies and shows her guests would like to see en route, normally they accommodate anything they can. She was on her own agenda and more interested in talking about her personal staff experiences. We kept driving past the same points repeatedly, the trolley was forever being honked at too! Other tours that day were getting off the trolley and taking photos and going into sets, not us! The guide was driving past things and pointing whilst still moving, it was like she was in a hurry to get on a break. Everything was either 'closed today' or she drove past points and said 'Oh I missed' that and pointed to what we should have been off the trolley looking, not driving past it. We missed out loads of places that we normally visit, the rest of our trolley guests were all newbies and unaware. We were dropped off at the new Friends experience, which is good, Amber Heard needs to be removed though. By then we were fuming at missing most of the actual backlot tour. To the point when asked by the cashier 'had we enjoyed our experience' we said flat NO! of which she was taken aback with. A supervisor was called and we explained the trolley tour had been terrible and she actually walked us back to places that had been missed out, such as The Lost Boys church, Ross Geller's home stairs, Gilmore Girls etc etc etc. We did no sound stages or sets at all. The whole thing left a nasty taste in our mouth and doubt we will return anytime soon. We used to love this day out in LA and even added Horror Lives Here. We felt sorry for the rest of our trolley guests and told them this is not what the tour is normally like. The experience has never depended on which guide you get until this latest visit. She let Warner's and her guests down badly. Very sad to write this. We were not even offered any sort of refund, nothing.