Happiness33130963173
Mar 2022
We booked well in advanced for a lunch cruise and were one of the first people to arrive on the boat. When we were seated by the manager Albert, we told him that we did not want to sit next to the bar. He chose a very odd table for us, possibly the worst table in the boat even though there were other unassigned tables available in the main area where we preferred to sit. He told us that we have to stand and wait until all other guests are seated so we can sit at another table not next to the bar. We said we would wait but did not want to stand in the middle where people were staring and questioning why we were not sitting. We said we would rather leave, and instead of helping us, Albert and another service woman showed us the exit, which I found to be incredibly rude. Clearly, he did not care about us as his guests and may not have even wanted us to be there. We have cruised with CityHarbor at least 5 times before in many cities, and we have never experienced such a horrific experience. I do have to note that two staff men, Kevin and Bryan were willing to help us and provided better customer service which made us change our minds and stay on the boat. We just waited outside until all other guests were seated and we were relocated to a better table in the main area-one of many empty tables that day. Most likely, I will never attend one of these lunch cruises again CityCruises, especially if Albert is the restaurant manager.