I had been strategically planning my family reunion for over a year in advance and had expressed my interest in Spirit Cruises via email . The site clearly stated that groups with 1-19 guests would get 30% off using a promo code. It makes sense to any consumer booking a reservation for a party of 20 or more to receive more of a discount-with or without a promo code. It’s comparable to the “buying in bulk” concept. A Spirit Cruises associate, Taylor Van Buskirk, Social and University Account Manager, was not willing to honor a discount for a group of 20+, but willing to offer the bare minimum, which was 10% off-not even tax?!? I wasn’t expecting to cruise for free or even half off, but I definitely wasn’t expecting such a low discount for a high headcount. Spirit Cruises needs to be mindful and stay mindful of what customer service really entails. It simply means meeting and even exceeding one’s expectations OR simply honoring your advertisement/promotion. Spirit Cruises did neither. If my memory serves me correctly, and I’m sure that it does… While the food and entertainment on the cruise was nice, there was no audio, so tourist and visitors alike are cruising past all the landmarks and highlights, and don’t even know what they’re really looking at. Due to the aforementioned regarding group rates, I intentionally advised my group not to tip the staff, since we had already been grossly overcharged for the reservation alone. Taylor made it extremely hard to negotiate a better price, and as an end result, the staff who was onboard doing all the legwork suffered because of it. Taylor likely had a quota of some sort to make himself. Note to potential customers who are considering group reservations…look elsewhere or book private. It will save you a headache and a half. And to add insult to injury…it was problematic to later find out that this establishment has been in business for over 4 decades and is still not BBB accredited.