I booked this tour before gas prices soared and was a little concerned once gas prices began to rise. My trip was confirmed at time of booking. I had a gut feeling something might happen so three days before our trip I called the company directly to get info on pick up time, location etc. I was told I would receive an email with all the details one day before my tip. The day before our trip I religiously checked my email including spam folder and the email never arrived. Late that afternoon after receiving no communication I called the company again. "Oh, we're glad you called us. We were just about to call you. Your trip has been cancelled" My gut was right. I did receive a full refund and fortunately because my gut told me to look into it I was able to book another trip with a different company at the very last minute. My beef is I had to initiate the call. If I would have waited any longer or had waited for the company to reach out to me it would have been too late to rebook with someone else.
Sadly, I purposely booked my trip with what seemed to be a smaller company, a little less expensive, with positive reviews because I wanted to give someone other than the "top billed" provider a chance. Unfortunately my efforts to give someone else a chance did not work out and ironically I ended up booking with the "top billed" provider anyway.
Відповідь від хоста
Apr 2022
Hello Julies, thank you so much for your feedback, this helps our company to improve. As our records show we called you 48 hours prior to the day of the tour, The first call we made was in the early morning to inform you the tour was going to be cancelled due to the number of participants, please review our policy. Thank you for trying to help small businesses, we did what we could and did a full refund, unfortunately after we refunded you this type of review won't help any business in general. We would understand if there was any frustration if we had not fully refunded you, but we are happy to heard that you got to experience the magnificent Bryce Canyon and Zion Park with one of our partner companies. Best regards