Our guide was very knowledgeable and kind, but was distracted from the tour for phone calls for work and personally. They were assisting with an issue for another tour that was taking time away from the group tour they were conducting. In addition, while on the tour they lost focus on the group and had a higher focus on taking photos/videos to advertise on their instagram account. While wrapping up the trip, I was asked if I had anymore plans for my stay in Vegas. I told them the next day I was going to Death Valley. I got questioned on with which company and how much did I paid. Which I did not respond.
Overall the tour did not have the items that were advertised. The vehicle used was the tour guides personal vehicle that had no WiFi or restroom on board. This was found out when they arrived for pick up. Air condition was advertised but was frequently off during the trip and I had to request for it to be turned on. The trip advertised stops at St. George Red Cliffs and Mesquite for lunch, which both never occurred. We stopped at a gas station for lunch.
Company overall needs to improve on providing proper advertisement and expectations/procedures for your guides to follow. Until this approves I would not recommend taking a tour.
Response from Host
Nov 2023
Hi Nicole!
Thank you for taking the time to review our trip.
We assign the vehicle based on the size of the group, in the case of your departure, a smaller vehicle provides an intimate experience, and a better connection with our guides.
St. George Red Cliffs and Mesquite are not in the itinerary because as you experienced, we do not stop there.
As it was a small group our guide was able to add
an extra stop for you to ensure you would have a unique and memorable experience.
thank you for joining our tour, we would love to host you again.
Stephanie
Empire Vacations