On April 22, 2023, I booked an excursion for my husband’s birthday, it was ATV Riding. I purchased my tickets over the phone and the Customer Service Team was very helpful and the person who helped me went out of his way by emailing me the link to be able to print up my booking tickets with Viator. The link was: https://www.viator.com/account/bookings which allowed me to print my tickets, read there guide as far as how to cancel, make changes, tour specifics and there meeting and pick up point. This email guide also provided you with a number to call if any questions (+786-661-5785) and I had the pleasure speaking with Mr. Carlos. I asked a few questions like reconfirming our meeting point which was (12100 SW 177th Avenue. Miami, Florida 33196). I called Mr. Carlos a week before & I called him the day of the excursion. The ride to the meeting point was an hour away from our home which was not an issue because my husband and I love road trips. This was a surprise for my husband which he had no clue what we were doing for his birthday. The only thing he knew was that we had to dress like we were going to the gym. My husband is very adventurous, and these are one of the things he likes to do. We met up with Mr. Freddie and he took us to the road where we were going to enjoy the ATV tour. I requested red because that is my husband’s favorite color and mine also. Our tour guide Freddie was very attentive getting us ready to enjoy our tour. What I did not like was the following. (1) I was not told we had to fill out a waiver online and pay a $50.00 fee each person. I did not have a problem with the waiver had Mr. Carlos told me when I originally called. I also did not know I had to pay $100.00 for any damages that may occur while riding the ATV bikes. I was annoyed at the fact that I wished they would have told me prior to showing up to allow me to be ready. It would have been less stressful had I known to carry the correct amount of cash on me. (2) I was disappointed on how quickly he went through the safety requirements because we were running behind schedule for our tour. The only thing that I was told by Mr. Carlos was to make sure I wore clothes like going to the gym. It was a 45-minute tour that hubby did enjoy after we endured these little setbacks when we arrived. I do recommend that when someone does call, please give them enough information so the customer does not waste time on their tour. I felt rushed while downloading the waiver onto my cell phone and taking a picture of my driver’s license and attaching it. The first few times it did not go through time was ticking and my tour was less than 45 minutes. When all was said and done, we did have a great time, but I feel more information needs to be given to the tourists and customers that do not know what to expect. When doing an ATV excursion, you will come out so DIRTY that you will need a towel to be able to sit in your car. Please be prepared when you do take part in an event like this one. You will need fitted windproof polarized gargles. A hanky or face mask that will cover nose & mouth. I strongly suggest going ATV Riding in jeans and a long sweatproof long sleeve shirt UV protecting. You will need sunblock and carry your backpack with a towel, wet rag with soap and a water bottle. You will come out covered in dirt head to toe! It was an experience that my husband and I will never forget. Don’t get me wrong, I enjoyed the ATV riding and wanted to enjoy the hype, but people need to know the truth of how dirty you will come out. This tour is not for people that suffer from severe allergies. Once you make it to your destination weather its going back home to your residence or hotel, a HOT/COLD shower from Head to Toe will be needed. My rule is CARING IS SHARING!!! A must do, but please be prepared for what comes after…MARIAE