Five out of Five Stars ! Wes provided our tour after a brief review of how to ride/ control a Segway, and making sure we were all comfortable and safe on them. My wife and I found Wes to be a great instructor, and we got used to the Segway fairly quickly. The downtown tour of Asheville was awesome, Wes did a great job. I would highly recommend this to someone who wants to cover a lot of city blocks (up and down) with relative speed and comfort. No way could we have covered that much territory by foot. Also, way better than on a bicycle. We look forward to going on a repeat tour next time we are in town !