The airboat ride itself was nice, but the guide barely said anything, and when he did, it was hard to hear. Only gator spotted was at a distance of a few hundred yards, although obviously they can't guarantee sightings. Pretty expensive for just a 30 minute ride. A couple other things to do on site which made the wait a little more bearable.
Response from Host
Apr 2021
We have been in business for over 27 years and our captains are highly trained to educate their passengers about the area flora, fauna and wildlife. If your captain did not meet our criteria we need to find out which captain you had so that we can work on retraining him. Please email us more information about your tour such as the tour date, time and the captainās name. If you cannot remember your captainās name we would appreciate it if you can give us a description of his estimated age, hair color, body build, and if he had facial hair or not. We would also like to know if you complained to the front desk after your tour. (We want to be sure our staff handled your complaint appropriately.) Any information you can provide us will be very helpful so that we can investigate this further.
We do not have commentary in the ear muffs because we prefer giving our customers one on one time and our captains stop the boat and turn it off along the way to get a more up close and personal experience. We prefer that to trying to speak through the hearing protection while the boat is running.
We hope to hear from you soon so that this can be resolved to your satisfaction. Please donāt hesitate to let us know if you have any questions at all. We appreciate all comments and suggestions from our customers so that we may increase our performance and always provide excellent service to our customers.