Worst customer service I’ve ever experienced. I called the office 45 minutes prior to my reservation that I will be 10 minutes late and she “Donna” said we only allow 5 minutes. She then said, “ok we will make an exception and I will inform the captain you will be 10 mins late”
The captain then calls us 10 mins before the reservation time and says they are heading out and can not wait, Donna lie and didn’t do her job.
We call back, and Donna says “oh well, this is the travel industry, we can’t commit to 10 mins delay”.
After all that and spending $50 to get here, we asked for a refund, she says no, no, no. Then I tell her are you serious? We are customers and you’re supposed to provide customer service, but nope, she was so rude. So here we are, no boat, money down the drain. Worst service ever, don’t use them, don’t think about calling them. It’s a trap, if you’re a minute late you’re toast and they don’t care at all.
Response from Host
Sep 2022
3rd review for same 2 person group who were late.
Just like any other boat cruise, we must leave at or near our scheduled time to accommodate the other customers on the boat. It would not be fair to the other paying passengers to wait around for people who are late. All of our communications state to arrive 15 minutes early…