Staff were very rude on arriva transfer, no one to meet you at the terminal to help with luggage as advised, dropped is off at the wrong hotel despite us advising the correct hotel. Called to reconfirm transfer him and staff were rude on the phone, tried to ensure we would be picked up at our hotel but we were told no, we had to walk with all our luggage to the same hotel we were dropped off at, then we were hung up on when trying to question it. Only polite person we met from this company was our transfer driver back to the airport - he was very polite and helpf