Was very impressed! My flight had been delayed numerous times, until I was put on a direct flight with a different airline. Unfortunately, the phone # listed on my e-ticket was not the correct # and my sister was not able to get in touch with your office. After 5 hrs. of calling and not able to get through, she acquired a different # and was able to update them with the new airline and flight #. Upon arriving early, the person was there waiting for me. Thank you for the great service through this delay and re-scheduling.