We purchased the premium Gold Star service from Denali NP to Anchorage. First the positive:
The scenery is awesome, and the ride is comfortable- as good or better than Amtrak in the lower 48. Very smooth. The plexiglas-domed cars are great for viewing the mountains and landscape.
Not so good: the attendant serves as a trip narrator. We had 2: the first half of the trip she was knowledgeable and clearly had the insight of someone who had life experience in Alaska. However, after the 1/2 hour mid-trip stop for a crew change (about 3 hours into the trip), the second person only knew to read a script about the trip. We had already read or heard from our Orbridge tour director all of the information presented. Also, throughout the entire trip, the points of interest were already behind us before the oral description (Gold Star service is in the front of the train).
The worst: the food service is a key selling point. We had lunch ond dinner in a very nice dining car. For lunch, my wife and I had cheeseburgers with chips, and they were good. Not premium, but good. They were apparently out of the locally-crafted IPA beer I wanted and substituted another one, without explanation or apology. We weren’t served lunch until about 3 pm, about 2.5 hours into the ride.
Dinner was a disaster. We were called for the dining car at around 7:15, only 45 minutes before the scheduled arrival in Anchorage. We were the last table in the dining car to have our orders taken. Upon ordering, I requested a garden salad, but I was told that there was only time for the main course. I ordered the cod, which I had been told was the better choice.
Every other table received their food (albeit without the soup or salad course) but we were told at least 3 times that our food would be out soon. It wasn’t. It was 7:45 before food arrived. The cod for all 4 of us was uncooked except for the edges of the fillet. I had about 3 bites and told the waiter, who replied that the only option was to re-order a dinner salad. It was nearly 8 pm and we were on the outskirts of Anchorage. I declined, as they had already informed us that food service was ending.
We were told that we would have a choice of assorted desserts and drinks in the upper main section; however, there was no dessert offered. Instead, there was a tray of packaged desserts, which one would find in the frozen food section of a grocery.
To add insult, the train arrived over 1/2 hour late in Anchorage.
My advice is to save your money- don’t make food reservations. Food is available about the national park, and Anchorage has excellent restaurants. Bring your own snacks for the trip and don’t use the dining car.