Although the staff and crew were very professional and accommodating, the booking, event experience, and cancellation experience were all disappointing. 1st, we had to reschedule the ride to another day during our trip because they were not flying during the week as advertised on the Viator website when I purchased the tickets, and then it was canceled because wind conditions werenāt right. We drove around in their shuttle and waited about 2 hours looking for and waiting for the right conditions before the crew ultimately had to cancel the ride. Isnāt there a better system than releasing a helium balloon and waiting an hour for which way it turns or not? Then, canceling hasnāt been great either because we had to go through Viator to cancel and get a refund instead of getting it directly from the hot air balloon company. Iām still waiting for Viator to refund me my money. This was all very disappointing, and I may hesitate from booking anything through Viator again.