Meander28668892858
Aug 2022
I didn’t realize when booking that we went to Alcatraz island alone on the ferry. I thought we booked a tour with someone. The tickets at the pier were much cheaper! We were emailed an itinerary the day before which said after Alcatraz, have lunch on our own and then a bus would pick us up to take us to Golden Gate Bridge. Honestly, you can cab or bike there much cheaper! It’s all close by. We spent almost $400 and it could have cost maybe $200 to do ourselves.
We didn’t even meet the “guide” to go to the Golden Gate Bridge because we knew exactly where it was and knew to get there cheaper.
Don’t book this tour, save your money and book the Alcatraz tour yourself and rent a bike to go see the bridge.
Response from Host
Aug 2022
Thank you for this one star review!
We would like to thank you for purchasing this package even tho you said yourself that you could do it on your own and have a car to drive to the bridge. We say to ourselves....Why would a guest book a package if one can do it ala carte on on their own?
It means the world to us you supported a business even tho you did no research in advance and then went ahead and bought our package only to criticize our package and then write a one star review on our excellent service.
We love how you mention "save yourself money" when this is the lowest cost Alcatraz package on Viator. All of our 5 star guests love us as we cater to families on a budget! People know to come to us to get a fair price for two quality products and are happy to join us.
Yes you can do this all on your own or with your own car; but what about the typical Wharf family who does not have a car?
Our service combines Alcatraz with a narrated easy access excursion by van to the bridge; especially when it is sold out and you need access to the island.
There are many families who do not have a car or want to spend 1 hour on the city bus to get to the bridge.
This is ideal for those without a car or who do not want to deal with the hassle of parking, thefts, smash and grabs, or lack of directions.
Your message is without merit. You start your day with Alcatraz and then meet us for the van portion. Guides are not allowed on the island for all companies. We gave you simple to read instructions of how to find us after your tour. You do not need us to guide you on Alcatraz as it is a self guided tour.
Next time book ahead of schedule a few months and save our package for those who really find value in what we are doing.
PS: We have the cheapest Alcatraz package on Viator so its sort of hard to complain about it!