Dear Nick_S,
Thank you for contacting us! We are terribly sorry to read you did not find us at the meeting point, and consequently missed your Alcatraz visit.
However we can assure you we have not cancelled a single tour. May we ask what time you arrived and where?
We feel terrible this happened to you and would like to investigate the situation further, so please feel free to contact us at
[email protected] at your earliest convenience and we will be glad to help.
All the best,