X7838LBmichelles
Nov 2021
Booked a tour in August, rescheduled to 9/25 due to hurricane, arrived on date of tour and was never picked up. Apparently driver had Covid exposure. I appreciated them taking precautions. However, By the time someone called to tell me, it was too late. And they stated they emailed me the night prior- they hadnāt, Iād been checking. After apologizing they said theyād refund me the cost and recommended a different tour to take. So we spent $80 day of for another tour. Now theyāve all but ghosted me. Never answer phone, didnāt reply to my emails (direct or via their website) so I expect as itās 2 months later there is no refund coming. (I have provided PayPal as requested). Very depressing as the women Iād been working with was very pleasant and responsive initially. Good tour? Iāll never know.