Alyeska itself is beautiful and fun, especially if you don’t have a lot of time but want a quick getaway from Anchorage. This really isn’t a tour, though, more like a group Uber ride. You’ll stop a couple places along the way, but mainly you’re just taking a van to Girdwood. When we got out the driver just told us when he’d be back to pick us up, but didn’t really offer any guidance on where the shuttle to Alyeska was, what it looked like, how often it ran, etc. We figured it out, but you’d think they could at least include a schedule or picture of the shuttle. Something. Considering the cost of the tram ticket isn’t even included you’d think the tour group would try to find some way to make it seem like they’re offering more than just a van to Girdwood.
Response from Host
Sep 2021
A Quick search of other GUIDED tours to the Tram hovers around $199.00 per person ours is $98.00. This is because you don't get to break away from the group and are sheep herded around and on a time schedule. By buying a self guided tour you were allowed to break away and do it on your own and saved $64.00 per person since the tram ticket is only $35.00. This is exactly what the Turnagain Arm Shuttle strives to provide "SAVINGS". There is absolutely "NO" deception as you read further down. The "Gas" station is attached to the town mall so there is plenty to do while you wait for your shuttle.
Thank you for your review below is what you read on Viator when you purchased your ticket as you read along your description/review is exactly what is printed on Viator. Also when you go to our website if you still needed help in making a clear decision we have a help section that will walk you step by step of what to expect so there would be no surprises. It also gives you a link to the Girdwood Shuttle schedule so again there is no surprise. The company also hands you a map with information on how to catch the shuttle into Girdwood. I am so sorry you feel you did not get what you bought. If we included the tram cost we would have to up the total price of the package and you would not have been able to save by buying a self-guided tour.
How does self-guided tour work?
A self-guided tour removes the variables of waiting on others and scheduling, and instead allows you to select a time to tour and show yourself around. During a self-guided tour, you have the freedom to explore the space any way you want without needing to follow a tour guide or feel pressure of being rushed. It allows you to get away from the crowd.
This is word for word what it says on Viator where you bought your ticket.
Overview Head to the Alyeska Aerial Tram on this self-guided tour from Anchorage. This tour is designed for the independent traveler, as there is no guide or tour group; you'll ride the Turnagain Arm Shuttle from Anchorage to the town of Girdwood, where you'll then hop on the free Glacier Valley Transit to the Alyeska Hotel to catch the tram. Enjoy the scenic ride up to the top of Mt. Alyeska, where you may participate in any activities you wish, such as hiking, before returning to Anchorage at your leisure.
• Travel between Anchorage and Girdwood with included round-trip shuttle rides
• Take the free Glacier Valley Transit bus to reach the Alyeska Aerial Tram Ride up Mt. Alyeska on the tram (excluded)
• Enjoy the flexibility of this self-guided adventure where you can depart and return on whichever shuttle you wish.
On the top of the Turnagain Arm website it makes it clear that:
The Turnagain Arm Shuttle is a comprehensive Tour Company providing an assortment of self-guided tours and mainline transport to breathtaking sights along the Turnagain Arm. We have prepared this site to act as a quick reference and resource guide to help you plan the life changing experiences you want to enjoy on your Alaskan adventure.