Let me start by saying that communication was flowing BEFORE the tour with Rich, the owner, about meet-up, etcā¦as we were not staying in Rapid City. When I sent a follow up email AFTER the tour, I have gotten no response and itās been a couple of days now. Our guide, Joe, has a great review on the page and honestly, when I saw that he was our guide, I was very pleased. Joe is a very pleasant man and informative. A little soft spoken, at times it was hard to hear him from the back seat but aside from that he had suffered a fall, the night before and tweaked his abdominal area. We completely understood his discomfort, donāt get me wrong, we even suggested he not open and close the door as we were perfectly capable in doing so, ourselves. He did snap a couple of pics for us at Wall Drug and one (on his own phone) at Badlands. Most of the time, he stayed in the van.
The van was not an executive van, certainly not like the photo representation.
On a warmer day, it would have been very uncomfortable. The a/c was not cooling the rear end of the vehicle and my husband and I were the only passengers.
On the ride back to Rapid City, my husband dozed off. Fortunately, I did not. When I noticed the vehicle weaving, I woke my husband and we asked the driver if he was ok or needs to pull over. He insisted that he was fine. Clearly, he wasnāt in his best form that day and I understand that he works for a living, as do we, and this was an expensive tourā¦
Not worth the money for what we got, to be honest.
Thankfully, it wasnāt a catastrophic event.
Response from Host
Jun 2023
Rich Watkins May 27, 2023, 08:40 PM
I replied to your email right away. I didn't notice it was sent to Viator.no reply and not your email. FYI - Joe was removed from guiding. He went to a doctor and found out he had pulled muscles. He was given a Drs return to work. I still kept him out this week and hope he can return to guiding next week. Be Well - Rich
Rich Watkins May 27, 2023, 08:42 PM
Here is my reply to you on the same day.
From Rich Watkins Add to address book
To Viator Add to address book
Reply-To
[email protected] to address book
Date Wed 14:05
WOW! Thank you so much for letting me know. I will investigate and find out if Joe is hurt. And if so he will need to heal before going out again.
I'm so sorry that his tour caused you concern. Thanks again for letting me know!
Be Well - Rich
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To our future guests -
We are just like you . . . concerned about the safety of everyone . . . guests, employees and others. Please let us know if something has you concerned. We will always investigate to make sure that any safety situation is addressed.
Thank you and Be Well - Rich