We stayed at Royal Hawaiian and rented one of the cabanas at the Sheraton, number 9. As much as the website mentions water aerobics may cause you concern for some cabanas by the pool, there is no mention that the ocean front ones have a walkway in front of you and the cabanas don’t provide proper shade during the hottest part of the day. We rented a cabana to have shade. Needed to go to the bar to have lunch to get out of the sun.
We also did the umbrellas on the beach and they cost less! We will go back to them on the next trip. Go buy better cabanas that provide shade. Also get rid of the red and white towels with all the threads. Looks like the dog played with them.
Response from Host
Feb 2025
Aloha,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with our cabanas did not meet your expectations. We strive to provide a relaxing and comfortable environment for our guests, and we appreciate your honest insights.
We understand that shade is an important factor when renting a cabana, and we apologize if the coverage was insufficient during the hottest part of the day. Your comments regarding the location and towel quality are also valuable, and we will take them into consideration as we continue to improve our offerings.
We truly appreciate your visit and hope you’ll give us another opportunity to provide a better experience in the future. Please don’t hesitate to reach out if you have any further feedback—we’d love the chance to make things right.