Hi Clark, we at Big Bus Tours strive to provide the best guest experience and I deeply apologize that we failed you.. Our website does have a timetable, a list of stops with addresses, and pictures of each stop in hopes our guests have an easy time finding a stop (Los Angeles Hollywood Loop | LA Tour Route | Big Bus Tours) I apologize that this was not the case. I would appreciate it if you would reach out to me directly at
[email protected] so I can better understand where you purchased your tickets from, what stop you were waiting at, and what made our site difficult to navigate. This will allow us to look into these issues and ensure that every team member does their part to fulfill our commitment to a great guest experience. I hope to hear from you soon.