Hi Mirta, We at Big Bus Tours strive to provide the best guest experience and I deeply apologize this was not the case for you. I would appreciate it if you would reach out to me directly at
[email protected] so I can better understand the specifics of your situation. What day you rode the bus, what time you got on the bus etc. This will allow us to look into these issues and ensure that every team member does their part to fulfill our commitment to a great guest experience. I hope to hear from you soon.