We booked the Bimini Day Trip.
There were a few issues, firstly I was advised that I could pay cash or card to the driver, so when the driver showed up at like 6am, I said I'll pay by card, the driver basically lost his mind and said no you have to pay cash, I can't take card, luckily my hotel has an atm in there. The driver was just very angry in general and spoke to everyone like they were children.
The check in at the cruise terminal was easy, no issues there. On board theres little cafes and a mini duty free which is nice. The only thing about the ferry is the immigration check that comes with it. We were waiting at least 30 minutes to get on to the island and then on the way back arriving into fort Lauderdale, immigration took forever, we were waiting on the ferry for around 45 minutes and then when we got off there were only 2 border security checking passports and there were hundreds of people, so my advice would be to rush to the front of the ferry door when getting off so you can get through immigration quicker. When getting off in Bimini, its good because they have these free train shuttles things that take you to the resort.
I was advised that I wouldn't need a resort pass to use the resort as I'm just going to the beach and able to use the facilities like toilets and restaurants, well....I went in to this resort and they said no I have to purchase a resort pass so that cost around $65 for 2 people.
But all in all its a beautiful island and well worth a visit. Obviously if you don't go to the resort theres plenty of other beach just to go on.
Response from Host
Aug 2024
Good afternoon,
Thank you for taking the time to share your experience with the Bimini Day Trip. We sincerely apologize for the issues you encountered, particularly with the driver's behavior and the confusion about payment options. This is certainly not the level of service we aim to provide, and we'll be addressing this with the team to ensure it doesn't happen again.
We're glad to hear that the check-in process at the cruise terminal was smooth and that you enjoyed the onboard amenities. However, we understand how frustrating the delays at immigration can be, both when arriving in Bimini and returning to Fort Lauderdale. We appreciate your tip for future travelers and will look into ways to help make this process as efficient as possible. Regarding the resort pass, we apologize for the misinformation. We strive to provide accurate information, and we will make sure that our communication is clearer to avoid similar situations in the future. We're pleased that you found the island beautiful and worth the visit despite the challenges. Thank you again for your feedback, and we hope you'll consider giving us another opportunity to provide you with a more seamless experience.
Thank you.
Best regards,
Admiral Tours Miami