Thank you for taking the time to share your feedback with us, Charlotte. Our team genuinely appreciates your honesty and are saddened that your experience did not meet your expectations.
Firstly, we're pleased to hear that you found your assigned guide knowledgeable and hospitable. Our guides are passionate about sharing the rich history and culture of Boston through its food, and it's wonderful that this aspect was positive for you.
On the other hand, regarding your concerns about the wait times and availability of seating, we aim to provide a seamless experience where guests can enjoy freshly prepared dishes in historic venues. While most of our partners are aware of our daily visits and accommodate us accordingly, there can occasionally be unforeseen delays or space constraints. Due to the popularity and limited space of some of the stops, there are times when we must join the line. This ensures we maintain a relationship with these iconic spots and continue offering our guests the chance to sample their famous dishes. Nonetheless, our goal will always be to minimize these instances and ensure that our guests have a smooth and enjoyable tour.
We also recognize your perspective on enjoying food within our chosen venues. Your understanding of the dynamics that sometimes lead to sidewalk tastings is truly appreciated. These particular stops are designed to immerse our guests fully in the local atmosphere of the city - adding a unique element to the tour. However, we understand that this may not have aligned with your expectations.
It's important to us that every guest leaves our tours satisfied, and our team takes your comments positively. We'll review your feedback internally to ensure we continue to improve and deliver exceptional journeys for all our guests. If you’d like to discuss this further, please don’t hesitate to reach out to us at
[email protected].