Face masks required for travellers in public areas
Face masks required for guides in public areas
Hand sanitiser available to travellers and staff
Regularly sanitised high-traffic areas
Gear/equipment sanitised between use
Transportation vehicles regularly sanitised
Guides required to regularly wash hands
Regular temperature checks for staff
Contactless payments for gratuities and add-ons
COVID-19 vaccination required for guides
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Traveler Photos
Reviews (14)
201keithh
Nov 2022
Used Jet Black for our transfer from JFK to mid-town ( Hyatt Centric ) for both the transfer there and back
Efficient booking and good comms
Our driver on arrival, Sonny, was great and gave us loads of useful tips for our trip to New York
yuenlokm
Aug 2022
Confirmation Number - 24263.
Excellent service with proper email updates. To add on, the driver - Ahmed is very good. He was friendly and helpful. I will make another booking again soon and hope to have Ahmed as my driver! :) Great job.
Traceylasz
Jun 2022
A very unfortunate waste of money and time. They failed to update their system with my revised itinerary reflecting an earlier arrival and as a result I had to spend a half an hour at the airport trying to secure my pick while going back and fourth between the company and the driver (who was doing another job because he wasnāt told of my flight change). For the time I wasted I could have taken a taxi and been to LaGuardia a half hour sooner. The worst part is that the company took ZERO responsibility for their screw up and they refused to issue any kind of credit. To add insult to injury the supervisor I spoke with the next day was rude and refused to let me speak without constantly cutting me off and then he finally just hung up on me. Horrible experience. Please use another company.
Response from Host
Jun 2022
I understand your frustration and we would like to provide you with good service, but your claim is totally fake and does not make sense. You emailed that you were looking for your driver for 35 minutes. Your flight landed from France at 1.37 pm. When you called for your pickup at 1.58 pm and you were in the vehicle at 2.03 pm plus that you were dropped off in LGA at 2.40 pm. We have sent you all the evidence that showed you how perfect the trip you had was. But the issue is we don't refund or provide compensation unless the issue is from our end. It seems you are trying to use your right as a customer to get the benefit, which we have a system we can not break. I understand may this practice will provide you with a benefit with small operators in New York. I have already sent you all the logs and documents that prove you are trying to scam our business, unfortunately, we know how to do the business in New York. Good luck scamming other businesses.