Dear SC S, we have reflected upon your comments with a contrite heart. We are truly sorry and we humbly repent. Your guide is a young man whom we have trained with great care. He shows much promise and we will continue to work with him, to make his tour better and more pleasing in your sight. We believe in him and we do not think our hopes are misplaced. Panning the young is not new. Every generation tends to hold the next in disdain, and yet they are our future. We respect your opinion and your right to express it, but he is ours and we are proud to have him on our team. You experienced less than a third of his tour. We would like to think that your impression may have changed had you at least followed him into the graveyard, which is the highlight of the tour. We encourage you to contact Randy Johnson, our Guide Manager, at
[email protected]. We will gladly refund your tickets but we cannot identify your real name from your moniker. We try very hard to deliver top notch tours and we believe our reviews substantiate that fact. No one likes being called a tourist trap and it cuts us to the bone. You have a great day, Mr. SC S, and you take care. We greatly appreciate your taking the time to let us know how you feel. We learn from it and move on. Regards.